Cities and Counties have lots of plans – short-term work plans, strategic plans, comprehensive plans, transportation plans, retreat plans and staff plans. What they often lack is a system or process to prioritize, measure and track progress in accomplishing key objectives within those plans.
InnerComm helps guide you through several key steps to developing a culture of performance and execution.
- Selecting a Performance Management System: Having a system and process for documenting, measuring, tracking, making visible and rewarding goal achievement is key to success. We’ve reviewed and / or worked with dozens of platforms and can guide this process.
- Buy-In and Process Training: Once a performance management tool has been chosen, the team then needs to buy-in to the idea (and effort) of measuring goals. This step includes both training as well as a strong voice of direction from senior leadership. Without their vocal support of this new process, things will crumble.
- Outcome & Goal Formation and Alignment: After training on the performance management system, there should be a process of developing City/County and Departmental outcomes and objectives that align to the Strategic Plan. Our goal formation workshops are valuable in helping government leaders and department heads re-think ideas around KPIs, outcomes and key measures.
- Goal Flow: We help local governments develop their own hierarchy and wording related to success including:
- WIGs (wildly important goals)
- City or County level strategic objectives
- Departmental goals
- Individual goals
- Goal and System Coaching: Once the outcomes and measurable goals have been developed and entered into the performance management system, a series of coaching sessions take place to insure that the new ideas and new process take hold. Without this added coaching, new participants can easily get frustrated, get caught in the details or just give up.
Let us know if your organization wants to implement a strategic performance improvement process to help employee productivity, culture and morale.